Smart Contact Search
The multidisciplinary search function included in ANDTEK’s attendant console solution guarantees a reliable call forwarding
Munich/Hallbergmoos, March 25th, 2011 – ANDTEK GmbH developed a unique, innovative and extremely comfortable function for their attendant console solution “AND Desktop AC”. Users cannot only do a lateral search for certain contacts through all corporate directories now but they have the possibility to enter various auxiliary parameters and filter by multiple criterias at once. By means of this multilateral search it is possible e.g. to trace within seconds which person is working in the same branch, in which department and in which room. This is very important in case of occupied phone extensions or absent employees. Additionally the call can be forwarded immediately to a substitute.
ANDTEK’s attendant console solution “AND Desktop AC” includes all corporate directories allowing a complete overview about all phones within the company. The user can link directories having a different format, among others Active Directory and LDAP, SQL databases, MS Exchange Server (address directories) and communications manager user databases. Additionally to the possibility of connecting standard directory services it is also possible to integrate address directories of the telephone system or MS Outlook contacts.
In case of incoming phone calls the attendant instantly has an overview about the status of all phones within the company (free, busy, internal or external call, forwarded, number of the caller, etc.). The attendant can also see whether a certain workplace is occupied at all.
In case the requested workplace is not occupied, the attendant has the possibility to start a comfortable and extremely fast search for a substitute. Initially the attendant defines the parameters used for the multilateral search and all subsequent searches are using these parameters automatically. It makes sense to enter the name of the branch the requested contact person is working, the department or even the room number is the person is working in. With just one click the attendant will be displayed the results i.e. the names and phone numbers of the substitutes working in the same office/branch/room as the requested contact person.
Therefore it is just one fast search and the call can be forwarded to the right person.The attendant console software “AND Desktop AC” is supported for all current Windows operating systems and is highly scalable. Enterprises can start with just one attendant console and simply extend attendant console services at any time and as required. A version to be used on a workplace for blind persons is also available.