Consultative Call Transfer: Forwarding a call after consultation(ANDTEK FAQ)

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Consultative Call Transfer


Forwarding a call after consultation





The telephony service "consultative call transfer" is usually used for forwarding a call after the first person who was called spoke to the caller. This is useful if a secretary is called and forwards the call afterwards to the responsible person.

Because the standardization for different kinds of call transfer is not common throughout the industry (especially for H323), it is necessary to verify interoperability between different kinds of IPT environments.

Implementing the "consultative call transfer" in an environment where the Cisco CallManager and the Asterisk PBX communicate over H323 can for example only be done if the H323 channel is adapted (realized in the Obelisk platform).
 

FAQ



 

Consultative Call Transfer - Forwarding a call after consultation


The telephony service "consultative call transfer" is usually used for forwarding a call after the first person who was called spoke to the caller. This is useful if a secretary is called and forwards the call afterwards to the responsible person.

Because the standardization for different kinds of call transfer is not common throughout the industry (especially for H323), it is necessary to verify interoperability between different kinds of IPT environments.

Implementing the "consultative call transfer" in an environment where the Cisco CallManager and the Asterisk PBX communicate over H323 can for example only be done if the H323 channel is adapted (realized in the Obelisk platform).




ANDTEK Communications Applications Solutions



As

Cisco Technology Development Partner

, ANDTEK specializes in delivering applications enabling you to fully leverage your unified communications network. ANDTEK

unified communications applications

 offer you a wide range of powerful and effective network applications for IP phone and client software for various operating systems, like

Windows (including Vista), Mac OS X and Linux. Services are developed especially for IP PBX systems and use new communications features to enhance unified communications.

.

Applications for voice recording, zone paging, manager/assistant services, presence, directory integration (e.g. LDAP, SQL, ASCII,...), conferencing, security and CTI are available on a centrally managed AND Phone Application Server (APAS) platform.

Key considerations:

Some key considerations when implemention additional services in your unified communications network:
  • Scalability: make sure that applications will work even with your future growth in mind
  • Support: make sure that you get fast support before you need it
  • Administration: complex systems need simple administration front-ends
  • Cost: make sure that the complete solution is cost effective - don't forget installation, maintenance, updates, ...
If you have any questions feel free to contact us and we will discuss your requirements in detail.

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