AND Desktop - Version Overview

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ARC attendant console services are available online as well as by phone or email. Our ANDTEK Ressource Center (ARC) supports you in setting up your attendant console, answer questions about how to use the desktop client and how to speed up daily communications. Please make sure to have your contract number available when contacting the ARC Attendant Console service desk. ARC is part of ANDTEK service offerings and requires that you have an active service contract to access the ARC Attendant Console service.

AND Desktop - Version Overview


AND Desktop - Version Overview

Depending on your requirements you can select the type of AND Desktop client which fits best in your environment.

FeatureAND Desktop CTDAND Desktop CTIAND Desktop CCAND Desktop AC Phone Control✓✓✓✓ Click-to-Dial✓✓✓✓ Terminal Server Support✓✓✓✓ Centralized Configuration✓✓✓✓ Centralized Management✓✓ɱ




AND Desktop - Version Overview



Depending on your requirements you can select the type of AND Desktop client which fits best in your environment.

FeatureAND Desktop CTDAND Desktop CTIAND Desktop CCAND Desktop AC
Phone Control
Click-to-Dial
Terminal Server Support
Centralized Configuration
Centralized Management
Centralized Licensing
Global Call List-
Outlook DialingOptionalOptionalOptionalOptional
Single Logon
Full Call Handling-
Manager/Assistant-✓*2✓*2
Presence-✓*1✓*1
Automatic Call Distribution--
Queuing--
Global Presence---
Directory Integration-*3
Exended Caller Information-*3


*1 Presence requires AND Phone Group or AND Phone Presence licenses
*2 Only available with AND Phone Group MA licenses
*3 Integration with AND Phone Directory


Phone Control enables you to control your IP phone by your computer.

Click-to-Dial enables you to mark a phone number in any application and dial this number by hotkey.

Full Call Handling enables you to initiate, terminate and forward calls. Additionally you control the speaker/headset and microphone directly within the client.


Fastlinks:Voice Recording | Presence and Status | Lock Phone | Directory | Desktop Client | IP Phone Settings | Broadcast and Paging | DECT | Communications Applications | Free XML Services | VoIP Ceiling Speaker | Enghouse Interactive | Audio Amplifier
 
Cisco ®, Cisco IOS ®, Cisco ® Systems and the Cisco ® Logo, are registered trademarks or trademarks of Cisco Systems Inc. and / or affiliates in the U.S. and certain other countries. Cisco Unified Call Manager and Cisco Unified Communications Manager are referring to the respective products of Cisco. Apple ®, iPhone ®, iPod ® Mac ® and Macintosh ® are trademarks of Apple Inc., registered in the U.S. and other countries. Microsoft ®, Windows ®, Outlook ®, Lync ® are registered trademarks of Microsoft Corporation. ANDTEK©, AND Phone© and AND Mobile© are trademarks of ANDTEK GmbH. ANDTEK is an Enghouse Interactive company. All other trademarks mentioned in this document or Web site are the property of their respective owners.