Advanced Status Information

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Advanced Status Information


Various information about the presence status available



Besides typical presence inf...




AND Phone Group Features for Teams and Groups



Overview of features available with AND Phone Group:



Basic Group Services

  • Call Pickup for incoming Group Calls
  • Call Transfer to Group Members
  • Forwarding for Group Members
  • Display of up to 18 group members
  • Acoustic and Visual Signaling
  • Activate - Deactivate Group Display
  • Display of calling number in groups
  • Call forwarding loop detection
  • Direct call to group member
  • Change group
  • Multiple groups per user

Presence Services

  • Display of Statusinformation on Phone
  • Busy Lamp Field (BLF)
  • Advanced Status Information
  • Customized Status Messages
  • Display of group user status

Manager/Assistant Services

  • Direct calls between manager-assistant independent of redirections
  • Status Feedback on internal Calls
  • Complex Manager-Assistant Setups
  • Unlimited Number of Groups
  • VIP Lists
  • Control Manager Services by Assistant Phone
  • Automatic redirect to next available assistant
  • Logon/Logoff for Assistants

Call Center Services

  • Queues
  • Real-time Display
  • Wrap Up Time
  • ACD Reporting
  • Log on and off of agent phones
  • Queueing Algorithms


Advanced Status Information



Various information about the presence status available



Besides typical presence information there are additional status information displays available. For each group member it can be seen if the member is available, the phone is ringing, the member is making a phone call, is getting a second call, is logged off or has locked the phone. Additionally it is possible to see if the team member has some forwarding settings or if the phone is redirected to the voice mailbox.

Fastlinks:Voice Recording | Presence and Status | Lock Phone | Directory | Desktop Client | IP Phone Settings | Broadcast and Paging | DECT | Communications Applications | Free XML Services | VoIP Ceiling Speaker | Enghouse Interactive | Audio Amplifier
 
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