Wrap Up Time

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Wrap Up Time


Flexible Configuration of Wrap Up Time



The wrap up time is used to give agents some ...




AND Phone Group Features for Teams and Groups



Overview of features available with AND Phone Group:



Basic Group Services

  • Call Pickup for incoming Group Calls
  • Call Transfer to Group Members
  • Forwarding for Group Members
  • Display of up to 18 group members
  • Acoustic and Visual Signaling
  • Activate - Deactivate Group Display
  • Display of calling number in groups
  • Call forwarding loop detection
  • Direct call to group member
  • Change group
  • Multiple groups per user

Presence Services

  • Display of Statusinformation on Phone
  • Busy Lamp Field (BLF)
  • Advanced Status Information
  • Customized Status Messages
  • Display of group user status

Manager/Assistant Services

  • Direct calls between manager-assistant independent of redirections
  • Status Feedback on internal Calls
  • Complex Manager-Assistant Setups
  • Unlimited Number of Groups
  • VIP Lists
  • Control Manager Services by Assistant Phone
  • Automatic redirect to next available assistant
  • Logon/Logoff for Assistants

Call Center Services

  • Queues
  • Real-time Display
  • Wrap Up Time
  • ACD Reporting
  • Log on and off of agent phones
  • Queueing Algorithms


Wrap Up Time



Flexible Configuration of Wrap Up Time



The wrap up time is used to give agents some time after they finished the call to do some required tasks, like informing other persons, entering some information into the CRM system or similar tasks. Besides allowing a flexible configuration of the wrap up time it is also possible that agents are handling the wrap up time manually.

Fastlinks:Voice Recording | Presence and Status | Lock Phone | Directory | Desktop Client | IP Phone Settings | Broadcast and Paging | DECT | Communications Applications | Free XML Services | VoIP Ceiling Speaker | Enghouse Interactive | Audio Amplifier
 
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