Train and Coach employees using Recorded Conversations

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Voice Recording

for Unified Communications
with SPAN Recording and

SIP Trunk Recording

options.

Secure Voice Recorder

and Silent Monitoring


Packet based recording of telephone conversations in unified communication networks gives you the ability to record, monitor and archive phone calls.
Voice Recorder Software offer digital computer voice recording and voice monitoring.

Train and Coach employees using Recorded Conversations


Training of sales teams, call center agents and front-desk personnel with recorded calls of top qua...




AND Phone Voice Recording



Packet based recording of telephone conversations in unified communication networks gives you the ability to record, monitor and archive phone calls to:
  • Meet Legal Requirements with Voice Recording
  • Enhance Customer Satisfaction using Recorded Calls
  • Improve Productivity with Call Recording
  • Increase Security storing Conversations
  • Train and Coach employees using Recorded Conversations
The integration of call recording into business processes shortens the average duration of calls while maintaining a high level of customer satisfaction. Sources of problems can be tracked down faster and reoccurrence is avoided.

Key benefits



  • Legal benefits incorporating Voice Recording
  • Productivity and quality benefits by recording calls
  • Security benefits with Call Recording

Key features



  • Encrypted, signed archiving of recorded calls
  • Call playback over the web or the IP phone
  • Voice recording with Cisco CallManager and CallManager Express
  • Highly scalable from single location deployments to multiple sites
Packet based voice recording can be found in various industries and environments, like:
  • Contact Center
  • Help Desk
  • Government
  • Insurance
  • Financial
  • Emergency Services
  • Legal



Train and Coach employees using Recorded Conversations



Training of sales teams, call center agents and front-desk personnel with recorded calls of top quality customer conversations offers tremendous opportunities to speed-up the coaching process and increase the effectiveness of calls.

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Fastlinks:Voice Recording | Presence and Status | Lock Phone | Directory | Desktop Client | IP Camera | IP Phone Settings | Broadcast and Paging | DECT | Communications Applications | Free XML Services | VoIP Ceiling Speaker | Enghouse Interactive | Information | Audio Amplifier
 
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