ANDTEK GmbH tests Unified Communications Software for maximum quality and accuracy

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Software Testing: Functional and Reliable

ANDTEK GmbH tests Unified Communications Software for maximum quality and accuracy

Munich/Hallbergmoos, June 24, 2013 – Software testing plays a major role in the software development process. When ANDTEK GmbH tests its software, it covers an extensive part of the code coverage in order to guarantee an extremely reliable software product so that you can be confident in the quality of your ANDTEK software solutions.

Highly Effective Testing

The goal of software testing is to test the quality of a software solution for its functionality and security, but also to test applications in different languages and/or on different devices. However, even the best software testing cannot guarantee error-free programs, because every single combination of all the program's functions would have to be tested, which is impossible in practice.

That’s why ANDTEK GmbH, developer of highly scalable unified communications solutions for companies of all sizes, puts its innovative software solutions through a gauntlet of testing to ensure effective test coverage for different areas of each piece of software.

This testing process begins during the development phase when we run a full gamut of unit tests and error analyses even at early stages. We then conduct functional testing of each module to test its functionality as part of the overall system. Once we have finished developing new functions, we then conduct additional compatibility tests to verify their functionality in collaboration with existing functions. These compatibility tests are also necessary to ensure that the functions work with different types of telephones and telephone systems. Besides functional and usability testing, ANDTEK also places great emphasis on performance tests.

Error-Free Software for Large Corporations

During the performance testing, we check the scalability of APAS (AND Phone Application Server). APAS is a platform for IP-based value-added services specifically designed for environments such as the Cisco CallManager. Because this test is very important for environments with a high call volume, it is performed on a highly scalable internal environment. It is based on a separate call simulator with fully equipped IP phones as well as scripts for a realistic high call volume and behavior.

Sample Contact Center: This call distribution solution for large corporation is tested in a high-volume test environment with 1,000 agents, 50 queues, 2,000 callers and 20,000 calls per day. Only after our system passes a test run lasting for several days without increasing the processor load, or memory usage, will we classify the software as ready for release and use in highly scalable environments. The Contact Center call distribution solution has been used successfully for several years by insurance companies and banks to provide effective customer service.

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Cisco ®, Cisco IOS ®, Cisco ® Systems and the Cisco ® Logo, are registered trademarks or trademarks of Cisco Systems Inc. and / or affiliates in the U.S. and certain other countries. Cisco Unified Call Manager and Cisco Unified Communications Manager are referring to the respective products of Cisco. Apple ®, iPhone ®, iPod ® Mac ® and Macintosh ® are trademarks of Apple Inc., registered in the U.S. and other countries. Microsoft ®, Windows ®, Outlook ®, Lync ® are registered trademarks of Microsoft Corporation. ANDTEK©, AND Phone© and AND Mobile© are trademarks of ANDTEK GmbH. ANDTEK is an Enghouse Interactive company. All other trademarks mentioned in this document or Web site are the property of their respective owners.